Protect your reservation in case of calamities with a refund option. Receive a refund if you unexpectedly cannot use your booking, provided you meet the conditions as set by the supplier Protect Group. This option offers extra peace of mind in a variety of unforeseen situations. Please find below a short summary of the conditions.
Covered reasons for a refund:
You can request a refund if you have bought the Refundable ticket service (as stated on your confirmation e-mail), and are unable to travel, for example due to:
- Illness or injury
- Death of immediate family members or group members
- and more
What is required for a refund?
- You must provide valid proof of the reason (e.g., doctor’s note, police report, etc.)
- Request the refund no later than 60 days after supposed travel via this link
- Submit your bank details for the refund
What is not covered?
- Changed plans or booking mistakes
- Illness without medical proof or consultation
- Voluntary resignation or relocation
- Fear of traveling
- Business or commercial exams
- Work schedule changes without mandatory relocation
- and more
Conditions:
- Refunds are assessed for reasonableness and subject to a maximum per transaction
- Not available for bookings from certain countries or under sanctions
- This is a product of Protect Group (Refundable.me)
- You can read the full product terms here. The information on the website of Protect Group is always leading. The information as stated on this article is merely for general purposes.
Refundable Ticket is an external service offered by our partner Protect Group (Refundable.me)
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