As an online travel agent, we offer a variety of travel products and services from different third parties. Each product or service you purchase through us is subject to the specific terms and conditions set by the respective service providers. Below we explain how our terms and conditions apply and how the third-party terms are relevant to your bookings.
1. What are your general terms and conditions?
Our general Terms and Conditions apply to all bookings you make through our platform. These cover your contract with us as the travel agent, including payment, cancellations, and liability. Our Privacy Policy explains how we handle your personal data, and our Cookie Statement describes how we use cookies on our website.
2. Do the terms and conditions of third-party suppliers apply?
Yes. Many of the products we sell are provided by third parties, such as airlines, hotels, insurers, and other service providers. When you book these products, their specific terms and conditions also apply alongside ours. Just before payment, you agree to all conditions.
3. What about airline carriage terms?
We have a separate page dedicated to the Terms and Conditions for Carriage by airlines. These conditions cover your flight ticket, baggage, delays, cancellations, and other airline-specific policies.
4. What if I book a hotel through you?
We sell hotels where terms and conditions apply. You can find and review their terms by requesting them with our support team.
5. What insurance terms apply?
- For Flexible ticket insurance provided by Europ Assistance, please check the policy details as sent after booking or check the local conditions on the website of the insurer.
- For insurance from International Passenger Protection, the terms are available here: International Passenger Protection Terms.
6. What terms apply for parking services?
We sell parking at airports via Quickparking. Their terms and conditions can be found here: Quickparking Terms and Conditions.
7. What about car rentals?
Car rental bookings through us are provided by Cartrawler. Their terms and conditions are detailed here: Cartrawler FAQs and Terms.
8. Do tours and activities have special terms?
Yes, tours and activities sold through us are supplied by Guide and Go. Their terms and conditions are available here: Guide and Go Terms and Conditions.
9. What are the terms for baggage recovery services?
We sell baggage recovery through Blue Ribbon Bags. Their service agreement is here: Blue Ribbon Bags Service Agreement.
10. How does the refund solution work and what are its terms?
Our refund solution is provided by Protect Group. You can learn more and read their terms at: Refundable.me.
11. Do you offer services for delay compensation claims?
Yes, we provide intermediate services for delay compensation via Flight Delayed. Please review their terms and conditions before using their service.
Summary
- Our terms and conditions apply to your contract with us as your travel agent.
- Third-party terms apply to the specific products or services you book.
- You can always find links to these third-party terms on our website or via this FAQ.
If you have any questions or need assistance understanding these terms, please don’t hesitate to contact our customer service team.
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