How long does it take to receive my refund or voucher?

The processing time for a refunds and vouchers depends on the airline. In most cases, you can expect the following steps:

• Once your cancellation is confirmed, we will submit the refund request with the airline.
• The airline determines how long it takes to process this. Generally, this process takes 2 to 4 weeks, but for some smaller airlines, it can take longer. 
• As soon as the refund or voucher is fully processed, you will receive an automated e-mail. 
• The airline always calculates the refundable amount. This can be lower than expected, eg. due to cancellation penalties and/or non-refundable taxes.
• Please note: additional costs, such as insurances or booking fees, are non-refundable. These services are 'used'.