The airline has changed or canceled my flights.

Sometimes, flight changes are needed eg. due to operational reasons, or to ensure passengers' safety. An airline is by law allowed to make changes in your flight schedule.

When the airline changes or cancels your flight(s), you will be informed as follows:

• For minor changes (a few hours difference), an informative email is sent to notify you of the updated schedule. No further action is needed. You may always contact the airline for more information.
  
  
• For major changes (at least 3 to even 5 hours), you will receive an e-mail requesting for your approval of the new flight schedule. Note: be mindful of the deadline shown in the email. After the deadline passes, the new schedule will be automatically confirmed to avoid auto-cancellation of the new flights or overbooking by the airline. This is an irreversible process. 

If you wish to cancel your booking entirely (due to the major change in the flight schedule) and request a refund, we recommend contacting the airline first, to check if you are entitled to a ticket refund. A refund is always subject to the airline's conditions. Do you wish to proceed with cancellation and request a refund? Please contact us. 

Important to know

• A change or cancellation is always executed by the airline, not by us as a travel agent. We have no influence on (unexpected) operational adjustments of the airline. 
• The airline must at all times assist you directly upon your request, even if the airline tries to refer back to the travel agent.
• Are any changes occurring while at the airport or mid-travel? Always proceed to the airport desk or call the airline. We are not allowed to assist when you are checked in with the airline. 
• We can only assist from a service perspective. We strictly and always follow the airline rules. We have less options for rebooking than the airline does. 
• We are only allowed to assist you with rebooking to the same airline. Only the airline can rebook you to a different airline (e.g., in the case of last-minute changes or cancellations, when at the airport).
• If the airline refuses to assist you, address the airline directly regarding its legal obligation to help you (e.g., under EU Regulation (EC) No 261/2004, Articles 3 to 9). At no time, they are allowed to refer you to any other party. 
• If you disagree with the airline’s conditions, you must claim directly with the airline. We are not a party in that process.