How can I cancel my booking?

If you need to cancel your booking, please get in touch with us, or the airline.

Steps to cancel

1. Go to this page and contact us
2. Choose the option 'Cancel' in the form and select the correct reason. 
3. You might get an automated reply first. Please reply which flight(s) you want to cancel and which passenger(s) you want to request cancellation for.
4. We will request the exact cancel conditions with the airline and will send you a cancelation proposal via e-mail. 
5. Carefully check the cancel conditions and confirm cancellation (if desired)

As soon as we receive your confirmation, we will process the cancellation and send you a confirmation by email. You can use this for, for example, an insurance claim.

Please note

• If you request cancelation for a return flight, but for the outbound flight only, the airline will cancel your inbound flight automatically. These are the conditions of the airline. 
• In addition, a partial cancellation (only outbound or inbound) is usually not possible, unless you have booked two separate one-way tickets.
• Are you departing within 24 hours? Then also contact the airline directly. In these cases, often, we cannot assist you in time.
• More often you will not receive any refund when cancelling. If you don't agree, please get in touch with the airline or other service partner.